Below are a few FAQ we have received from customers. We hope this answers your initial questions about Martin and his work. Please let Martin know if there are other questions you have.
Where is Martin located in Fort Lauderdale?
Martin is located in the 33308 zip code and generally performs services in that area of Fort Lauderdale, but this is not a set rule. Depending on the customer's project specifics, Martin may commit to a longer commute. Not only does this provide Martin a speedy drive time to customer's houses, but it also allows Martin to utilize local stores when purchasing products for business needs.
What are Martin's work hours?
Martin works his best Monday thru Friday from 9AM to 4PM. This gives Martin time to complete his family duties as well as complete several types of customer projects each weekday. Weekend work may be possible, but that would need to be discussed and agreed upon before the project begins to set the proper expectations.
What are the steps Martin uses from start to finish for projects?
Martin believes transparency and trust is needed in all business transactions. Here are the steps Martin takes to ensure everything is aligned before starting projects:
- Martin meets with the customer to discuss the project needs and expected outcomes from the work to be performed.
- Martin provides a written proposal estimate of the work to be performed and well as materials needed for the project. This will also include the payment terms for the given project.
- Signatures are required from both Martin and the customer before the project begins.
- The project/work is performed.
- Final payment is made by the customer.
- A receipt is issued for the customer to signify the job has been completed and final payment made to Martin
What payment methods does Martin accept?
Martin accepts cash, check, and Zelle (bank to bank electronic transfer). To keep customer costs down as much as possible, Martin does not accept credit cards as they require high processing fees.
Can Martin consult on product education, selection, and troubleshooting for my future project needs?
Yes, Martin is available to work with customers whether he ends up working on the project or not. Please see Martin's per hour charges as this type of consultation would fall under that pricing model. It's always best to be equipped with all the knowledge possible before starting a project, so Martin is here to be a sounding board for your questions and concerns.
Does Martin work alone or does he have employees?
Martin generally works alone. If a specific project requires another person to help out, Martin will communicate this when estimating a project to ensure the customer is aware of this up front. Either way, Martin will ensure the job is done to the customer's expectations.
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